Among the measures established by the Report of the Commission for the Reform of Public Administrations (CORA) is the extension of the telephone service 060 to all Public Administrations. This makes it possible for citizens not to have to remember a specific number for each management with the Administration and obtain a better service.
In this context, the State Secretariat of Public Administrations and the General Directorate of Police signed, on April 20, 2015, a collaboration agreement for the provision of telephone call services in terms of prior appointment for obtaining the ID and Passport, through the 060 telephone platform.
In this way, by marking 060 the citizen will be able to:
- Request, cancel or consult appointments to obtain a DNI or passport.
- Request information on the documentation necessary to obtain such documents.
Hours of Care
The hours of service will be as follows:
- Automatic attention: Accessible on an uninterrupted basis, 24 hours a day every day of the year.
- Care by specialized agent: off Monday to Friday, from 9.00 to 19.00 hours uninterruptedly.
More information: