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What is the Electronic General Access Point (PAGe)?
The electronic General Access Point (PAGe) was established as a general entry point, via the Internet, from citizens to public administrations , with the aim of giving a solution to the great dispersion of the information of public administrations in different portals and web pages.
- difficulties in access by citizens to administrative procedures and services,
- duplicate information and
- the lack of proper coordination.
The General Electronic Access Point (PAGe) is a internet portal of the General Administration of the State whose URL is https://administracion.gob.es
It constitutes a unique point of access for citizenship a all public administrations: State, Autonomous, Local and European Union (EU).
Da Access to official websites of the Ministerial Departments, Autonomous Bodies, Autonomous Communities, Local Entities, as well as their electronic offices.
In addition, it offers, both to citizens and companies, Access to procedures (formalities) and electronic services of the Public Administrations grouped by subject, as well as information on the operation and organization of the Public Administrations and the State.
This portal also has a personalized service: a mailbox and an online webchat service. Other channels of attention are: the phone 060 and social networks.
The PAGe has a restricted area for users, which is accessed after authentication (electronic identification), called Citizen Folder, from which citizens can access their personal data, the status of their administrative files, their notifications, etc.
Royal Decree 203/2021, of 30 March, approving the Regulation on the operation and functioning of the public sector by electronic means.
Order HAP/1949/2014, of 13 Octoberwhich regulates the electronic General Access Point of the General Administration of the State and creates its electronic headquarters.
Law 39/2015, of 1 Octoberthe Common Administrative Procedure of Public Administrations, which introduces a series of new developments in relations between Public Administrations and citizens:
- The right of citizens to communicate with the Public Administrations through an electronic General Access Point of the Administration (article 13).
- The right of the interested parties to access the notifications from the General Electronic Access Point of the Administration, which will function as an access portal (article 43).
- The right of the interested parties in an administrative procedure to consult the information and documents relating to the procedure in which they have the status of interested persons, in the General Electronic Access Point of the Administration, which will function as an access portal (article 53).
Resolution of 14 December 2015the Secretariat of State for Public Administrations, which determines the Offices for Attention to Citizenship to be adjusted to the conditions of accessibility provided for in Royal Decree 366/2007, of 16 March, which establishes the conditions of accessibility and non-discrimination of persons with disabilities in their relations with the General Administration of the State, which establishes the obligation of the Ministerial Departments and their related or dependent Public Agencies to communicate to the Secretariat of State for Public Administrations, for publication at the General Accessibility Electronic Point, the list of Offices that meet the requirements of this relationship,
Order PRE/1590/2016, of 3 Octoberpublishing the Agreement of the Council of Ministers of 30 September 2016, issuing instructions to enable public participation in the policy-making process through the web portals of the ministerial departments, which establishes the obligation for the web portal General Electronic Access Point to include, on its home page, a link to the access points of the ministerial departments for public participation in the policy-making processes.
- The ownership of the Electronic General Access Point corresponds to the Ministry for Digital Transformation and Public Service.
- Its management corresponds to the General Directorate of Public Governance, which exercises it through the General Subdirectorate of Transparency and Citizen Care, with technical support and in coordination with the General Secretariat of Digital Administration.
What do we offer you at the Electronic General Access Point?
We offer you care and guidance across different Channels of attention:
- Attention in-person: We inform you about the offices of information and attention to the citizens that you have.
- Attention telephone: We inform you about general care telephones in the various Public Administrations.
- Attention via web: We give you access to public websites, many of which have mailboxes.
- Social networks: Many of the public social networks respond to your queries; in any case, by following them, you can stay informed.
News and news:
We publish the news and news of the Public Administrations of interest to the citizens.
General information:
We give you access to the services of appointment request most in demand, as well as electronic headquarters, to working calendars and working days, to mobile apps of Public Administration, etc.
- Public employment:
We put at your disposal a search engine of public employment. You can subscribe to our weekly newsletter, receive personalized ads in your email or download our app of public employment.
You can also register for selective tests by the General Administration of the State through the application IPS.
- Grants, grants, scholarships and awards:
We put at your disposal a finder. You can subscribe to our fortnightly newsletter, receive personalized alerts in your email or download our app of financial aid, grants, scholarships and prizes.
- Procedures:
Whether you are an individual or a company, we inform you and help with your procedures.
The citizenship you can access information about procedures that you must carry out throughout your life, classified by subject. For example, the procedures relating to health care. We provide you with frequent procedure guides and a procedure search engine.
We also offer information on the procedures that are of interest to the professionals (entrepreneurs or self-employed).
- Electronic services:
We provide you with access to the most frequent electronic services (electronic certificate FNMT, registration at cl@ve, electronic notifications, electronic registration, social security certificates, etc. ).
Through citizen folder you can check the status of your files, your notifications, your records as well as your personal data registered in the Public Administration.
Public Administration and State; EU:
We provide you with direct access to the official newsletters and journals, to the directories and organigrams of public bodies, and we explain the functioning of the State, Public Administrations and the European Union.
Participation in the standard-setting process
You can participate as an individual, organization, or association in the rule-making process. We provide you with access to the sections that the Ministerial Departments have published for this purpose on their web pages.
The European Internet Portal Your Europe/Your Europe provides information and advice on citizenship and business rights in the EU, provided in all official EU languages.
The Unique Digital Gateway It provides access to information, procedures and services for assistance and problem solving.
The aim of the Passerelle is to provide individuals and companies with a common, accessible, complete and simple interface that facilitates the exercise of their rights and obligations in the European internal market through the use of digital technology.
Channels of attention
Across the Mailbox of attention to the citizenship from the General Electronic Access Point you can send us your questions and doubts in your relationship with the Public Administrations about the procedures, procedures, calls and, in general, about administrative procedures.
You can also send us your queries or suggestions regarding this web portal through this channel.
El phone 060 offers you general administrative information about public services and procedures of the General Administration of the State.
El Webchat 060 is another channel of attention available, in this case to obtain information and help on public services and procedures of the General Administration of the State.
Information can be requested through this medium, but no Administrative procedures can be carried out.
Social networks
A través de nuestras redes sociales puedes informarte, plantearnos tus dudas, e interaccionar con nosotros:
On our YouTube channel you can access the videos that we are publishing (you can subscribe to our channel and receive alerts each time a new video is published):
Follow us to stay informed!
Our Office of Information and Attention to Citizenship
More information on the page "Our Office of Information and Attention to Citizenship".
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