Know the steps to follow to resolve your issues or your requests addressed to a public body, whether to fulfill an obligation, obtain a benefit or a service, or to have a request resolved.
The Public Administration is subject to administrative law, which is the set of rules that are applicable in each case. The purpose is to resolve through an administrative act in which the request you have made will be granted or denied.
To carry out any procedure you have a series of guarantees, since the Public Administration can in no case act arbitrarily and, in addition, in case the resolution is contrary to your interests, you have the resources to be able to claim that the meaning of the resolution is changed.
In the case of the citizensprovided that they are not obliged to interact electronically with the Administration, processing with public administration can be carried out in person and, in most cases, also of electronic form. You can also choose to receive the notifications of the Public Administration both in paper as a form electronics.
In the event that, due to the particular procedure you are performing, You are obliged to relate to each other by electronic means With the Administration, you can only communicate through this medium, without the possibility of doing it in person in paper format. You can find out more about this in the following sections of this page.
To learn more about the existing procedures, you can access the different sections of the menu More from "Procedures", located to the right of this page.