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Accessibility

Accessibility Policy

The State Agency for Digital Administration (AEAD) is committed to making its web portal accessible, in accordance with the “Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector”.

This accessibility statement applies to the website PAG

Situation of compliance

This website is partially in compliance with RD 1112/2018 due to the lack of conformity of the aspects indicated below.

Non-accessible content

The content listed below is not accessible for the following reasons:
  1. Lack of compliance with RD 1112/2018:
    • Existen páginas que contienen imágenes mal etiquetadas [Requisito número 1.1.1 Contenido no textual de UNE-EN 301549:2022]

    • Some multimedia contents do not have subtitles or audio description [Requirement number 1.2.2 Subtitles (recorded) of UNE-EN 301549:2022] and [Requirement number 1.2.5 Audio description (recorded) of UNE-EN 301549:2022]

    • On several pages there are badly labelled elements [Requirement number 1.3.1 information and relations of UNE-EN 301549:2022], [Requirement number 4.1.2 Name, function value of UNE-EN 301549:2022] and [Requirement number 2.4.6 Headers and labels of UNE-EN 301549:2022]

    • Content does not adapt correctly when enlarging text size [Requirement number 1.4.4 Text size change of UNE-EN 301549:2022]

    • On some pages, content readjustment causes horizontal scrolling and loss of information [Requirement number 1.4.10 UNE-EN 301549:2022 text readjustment]

    • There are certain interactive elements whose focus or controls do not meet the required minimum contrast [Requirement number 1.4.11 Non-textual contrast of UNE-EN 301549:2022]

    • In certain functionalities it is not possible to operate correctly by keyboard [Requirement number 2.1.1 Keyboard of UNE-EN 301549:2022] and the focus of the keyboard can be trapped in certain components [Requirement number 2.1.2 No traps for the focus of the keyboard of UNE-EN 301549:2022]

    • There are interactive elements whose focus order is not correct [Requirement number 2.4.3 UNE-EN 301549:2022 focus order] and others in which the focus indicator is not always visible [Requirement number 2.4.7 UNE-EN 301549:2022 visible focus]

    • Some links are not correctly labeled [Requirement number 2.4.4 Purpose of UNE-EN 301549:2022 links] and [Requirement number 4.1.2 Name, function value of UNE-EN 301549:2022]

    • When modifying certain fields, actions are executed automatically [Requirement number 3.2.2 When receiving UNE-EN 301549:2022 entries]

    • On several pages there are controls with undescriptive labels [Requirement number 3.3.2 Labels and instructions of UNE-EN 301549:2022]

    • The code has syntax errors [Requirement number 4.1.1 Processing of UNE-EN 301549:2022]

    • Status changes are not always communicated correctly [Requirement number 4.1.3 UNE-EN 301549:2022 status messages]

      There are documents that do not comply:

    • There are documents containing Images and objects not labelled correctly [Requirement number 1.1.1 Non-textual content of UNE-EN 301549:2022], [Requirement number 1.3.1 information and relations of EN 301549:2022]

    • Some texts do not meet the minimum required contrast [Requirement number 1.4.3 Minimum contrast of UNE-EN 301549:2022]

    • In some documents there is a bad header structure [Requirement number 1.3.1 Information and relations of UNE-EN 301549:2022] and [Requirement number 2.4.6 Headers and labels of UNE-EN 301549:2022]

    • The reading sequence is not consistent [Requirement number 1.3.2 Significant sequence of UNE-EN 301549:2022]

    • There are documents with badly labelled links [Requirement number 2.4.4 Purpose of UNE-EN 301549:2022 links] and [Requirement number 4.1.2 Name, function value of UNE-EN 301549:2022]

    • In some documents, the code presents syntax errors [Requirement number 4.1.1 Processing of UNE-EN 301549:2022]

  2. Disproportionate load:
    • It does not apply.

  3. The content does not fall within the scope of the applicable legislation:
    • Any third-party component .

Preparation of this accessibility statement

The present statement was prepared on June 30, 2026.

The method used to prepare the declaration has been a self-evaluation through external resources.

This self-evaluation has been carried out in Spanish.

Last revision of the statement: June 30, 2026.

Observations and contact details

You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018) such as:

  • Report any possible non-compliance by this web portal

  • Transmitting other difficulties of access to content

  • Formulate any other query or suggestion of improvement related to the accessibility of this web portal

Via the following email: contact mailbox

You can submit:

  • one Complaint regarding compliance with the requirements of RD 1112/2018 or

  • one Request for Accessible Information concerning:
    • content that they are excluded del field of application of RD 1112/2018 as established by Article 3(4).
    • content that they are exempt del fulfillment of the accessibility requirements for imposing one disproportionate burden. 

In the Request for Accessible Information, the facts, reasons and request that make it possible to establish that this is a reasonable and legitimate request must be clearly specified.  

Through the Generic Office of the electronic Headquarters of the Ministry of the Presidency, as well as the other options included in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.  

Communications, complaints and requests for accessible information will be received and dealt with by the Ministry of Digital Transformation.

Procedure of application

If once a request for accessible information or complaint has been made, it has been rejected, does not agree with the decision taken, or the response does not comply with the requirements of Article 12.5, the person concerned may initiate a complaint. Likewise, a claim may be initiated in the event that the period of twenty working days has elapsed without having obtained a response.  

The claim can be submitted through the Generic Instance of the Electronic Headquarters of the Ministry of the Presidency, as well as in the other options included in Law 39/2015, of October 1, of the Common Administrative Procedure of Public Administrations.  

The complaints will be received and dealt with by the Ministry of Digital Transformation.

Optional content

Accessibility policy of the Ministry for Digital Transformation and the Public Service – State Agency for Digital Administration

In compliance with the principles of accessibility and universal design, the Ministry for Digital Transformation and Public Service – State Agency for Digital Administration works to ensure that all citizens – with special attention to people with some form of disability and older people – who relate to it via the Internet can access electronic information and services on an equal basis regardless of their personal circumstances, means or knowledge. That is, they can navigate without finding difficulties of access through this web portal.

Standards and regulations 

The accessibility policy applied by the Ministry for Digital Transformation and the Public Service – State Agency for Digital Administration is in line with the requirements of the"Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector"

Commitment to accessibility 

Despite the effort made by the Ministry for Digital Transformation and the Public Service – State Digital Administration Agency, if you find any page, document or form that does not comply with the established, or that you could not access correctly, or you wish to make any suggestions, please let us know through this contact mailbox