Notifications

As we explained on our page about How to carry out procedures, Once you have submitted your request, you can choose how the Administration communicates with you, either to request more information, or to notify you of the resolution of the administrative procedure you have initiated.

There are 2 ways to receive notifications:

• In paper format
• Via electronics

In general, and whenever you have no obligation to interact electronically with the Administration, you can choose the medium you prefer, regardless of the way in which you have initiated the procedure. In addition, you can decide to change the means of notification at any time, provided that both possibilities exist.

In case you have the obligation to relate electronically with the Administration, you can only receive notifications in this way.

In general, and whenever it is available, the Administration will send you your notifications electronically, regardless of whether you also choose to receive them in paper format.

You will be able to access your notifications directly through the Unique Enabled Electronic Address (DEHú), or through you Citizen Folder. In order to access the DEHú or the Citizen Folder you will need an electronic means of identification (digital certificate or Cl@ve).

In addition, in some cases, electronic notifications can also be accessed at the electronic headquarters of the public agencies that issue them. You will find this information when carrying out the procedure electronically.

As we have mentioned before, there are cases in which you have the obligation to carry out the procedures with the Administration electronically, as well as receive the administrative notifications in this way. These assumptions are established in the Article 14 of Law 39/2015 (for example, legal persons).

In addition, the Public Administration may also regulate the obligation for other natural persons in certain procedures. For example, people who oppose the bodies of the General Administration of the State are obligated according to the first additional provision of Royal Decree 203/2021.

You can get more information or consult your doubts:

• in Public Administration Information Offices

• calling phone 060

• across attention box

• across WebChat 060

Administrative notifications are regulated in the following regulatory provisions:

• Law 39/2015, of the Common Administrative Procedure, in the Articles 40 to 46.
• Royal Decree 203/2021, for the operation of the public sector by electronic means, in the Articles 41 to 45.