General Electronic Registration of the AGE

It helps citizens to send documents to public services by electronic means quickly and effectively. For example, communications, requests or writings.

In the REG-AGE you can submit applications, communications and make procedures in the General Administration of the State. Except if the Administrations indicate a specific way to do a procedure.

It also accepts documents for other Public Administrations. As Autonomous Communities or local entities.

All actions and documents that are registered in the REG-AGE will be noted in the REG-AGE registration book.

Who can use the REG-AGE?

Interested persons and their representatives.

Public administrations cannot use the REG-AGE to communicate with each other.

When can you submit a writing?

Every day of the year at any time of the day.

To whom can you send a record?

You can send a record to any agency, entity or Public Administration that is part of the Registry Interconnection System.

We call this system SIR.

What do you need to submit a registration in the REG-AGE?

You can send a registration with an electronic certificate, the electronic DNI, cl@ve PIN 24 hours or cl@ve permanente.

If you don’t have any of this, you can:

• Order your electronic certificate on the website of the National Currency and Stamp Factory .
• Ask for your PIN 24 hours or your permanent cl@ve at Cl@ve .

Can I attach documents?

Up to 5 documents can be attached. Each document must occupy a maximum of 10 Mb. All documents together must occupy a maximum of 15 Mb.

How can you attach documents that take up more than 15 Mb?

If you need to attach multiple documents that take up more than 15 Mb, you can make multiple records.

Does the REG-AGE provide a receipt when an application is submitted?

Yes, the REG will automatically give you a receipt when you submit a request.

This receipt includes the following information:

• Registration number. It is a unique number for each application.
• Date and time at which the application is submitted.
• Copy of the request or writing that has been submitted.
• If documents have been submitted with the application, the receipt will include a list of the documents that were submitted.

How to receive alerts on how is your application for registration in the REG-AGE?

You can indicate an email and a phone number so that the REG-AGE notifies you when your request is accepted or rejected.

When is a record submitted?

A record is deemed to have been filed at the time the application is filed or written.

If presented in a Idle Day, is counted as presented in the first hour of the next business day.

Can paper notifications be requested through the REG-AGE?

To receive paper notifications, you must ask the agency or administration to which you send the record.

Can I submit any writing, request or communication by the REG-AGE?

You can submit any writing if an Administration does not force you to submit it in another way.

If the procedure or application must be presented in a specific way because this is indicated by the Public Administrations, you have to present it in that way and you must not present it by the REG-AGE.

• Access information about the headquarters of the Ministries .
• Access to information on the headquarters of the Administrations of the Autonomous Communities .