The telephone service “Brexit 060” began its operation on January 1, 2021.
Its objective is to answer the calls of the citizens, both Spanish and British, and inform in relation to the impact of the departure from the United Kingdom that occurred on December 31, 2020.
The telephone service “Brexit 060” pays attention in both Spanish and English, depending on the option chosen by the person concerned.
To access the service, citizens who call 060, (or 902 887060 if they call from abroad) after the welcome speech, will ask for Brexit. An automated digital voice system will guide you, in a simple and intuitive way, through a series of topics of maximum interest on “Brexit” related to the relations of citizens with the Public Administration.
The main information will revolve around the following topics: Residence, Healthcare, Driving Licence, University, Travel and Business and there will be an additional option to be able to carry out other consultations.
Citizens can also be assisted by agents who will guide them on any issue related to Brexit.
Both automatic announcements and agents are organized to refer calls to more specialized levels of attention when citizen consultations require it.
For all issues related to the residence of Spaniards in the United Kingdom, such as documentation, studies, work or business activities, the “Brexit 060” service has developed a specific coordination with the services of the Embassy and Consulate of Spain in London. In this way, any new developments in the British context will be quickly updated in the 060 telephone service.
You can consult the information about the Phone 060 on the web portal General Access Point of the General State Administration.